Forum Discussion

redtide's avatar
redtide
Neighbour
2 years ago

Unable to manage Optik TV

I've been trying to change my tv plan for days. have logged onto all forms of the app (IOS, Android and Windows) and all I get is this.    "Looks like something went wrong. Please Try Again"   Af...
JackWest's avatar
JackWest
Neighbour
2 years ago

I have the same problem, and it seems like this has been a common issue for a while. In fact, I think “Looks like something went wrong” might just be Telus’s new motto. I call Telus loyalty reps whenever possible to make changes even though it can be a grind.

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    2 years ago

    Hey JackWest - The way to change your theme packs is to go Here and tap on I am an existing client - this will allow you to log in to your My TELUS account 

    • 1976's avatar
      1976
      Friendly Neighbour
      2 years ago

      I have the same problem; I can't change my packs.

    • Mackie's avatar
      Mackie
      Friendly Neighbour
      2 years ago

      There’s no link in your “Here” 

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team
        2 years ago

        Should be fixed now. Sorry about that

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