Forum Discussion

redtide's avatar
redtide
Neighbour
2 years ago

Unable to manage Optik TV

I've been trying to change my tv plan for days. have logged onto all forms of the app (IOS, Android and Windows) and all I get is this.    "Looks like something went wrong. Please Try Again"   Af...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

Hey redtide and Jnk - please change your channels by going Here and logging in with your My TELUS credentials

1976's avatar
1976
Friendly Neighbour
12 months ago

I am experiencing the same issue; I am unable to change the theme channels.

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    12 months ago

    Can you send the screenshot again, we don't see anything. 

    • Mackie's avatar
      Mackie
      Friendly Neighbour
      11 months ago

       

    • Mackie's avatar
      Mackie
      Friendly Neighbour
      11 months ago
      Chris McKinnon
    • 1976's avatar
      1976
      Friendly Neighbour
      12 months ago

      I cannot change channels and themes on the website, could I have any help, please?

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    12 months ago

    Can you elaborate more on your situation?

    - How long ago did you sign up for TV service?

    - Were you able to change channels before?

    - If you were able to change it before, when did it stop working?

    - What is the error you're seeing?

     

    Thanks!

    • Mackie's avatar
      Mackie
      Friendly Neighbour
      12 months ago

      Can you elaborate more on your situation?

      Unable to manage tv Services through the MyTelus app. The SmartHome Security services are also unavailable. The only item I can access is internet.

      - How long ago did you sign up for TV service?

      We moved to our current address Dec 15, 2023

      - Were you able to change channels before?

      It worked while living at our previous address. Prior to Feb 2022.

      - If you were able to change it before, when did it stop working? After Feb 2022

      - What is the error you're seeing? Here’s a screen shot.





      Chris McKinnon





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