Forum Discussion
Solved
TV+ box won't start up
All the sudden our TV box won't fully start up. If I unplug and replug it the Telus logo flashes on screen, followed by the android tv loading screen then video just cuts out. The TV says no signal t...
This happened to me as well. All 3 of my boxes around the 1 year mark. I found out it was the power cord that failed for some reason. When I used the power cord from a working box on the box that was doing what you describe, it worked right away. Telus can't replace just the power cord though, so all 3 times they had to ship me new boxes.
This happened to me as well. All 3 of my boxes around the 1 year mark. I found out it was the power cord that failed for some reason. When I used the power cord from a working box on the box that was doing what you describe, it worked right away. Telus can't replace just the power cord though, so all 3 times they had to ship me new boxes.
Thank you! That's definitely it. Switching the power cable from the other box has gotten this one working. So frustrating but I'll coordinate with Telus to get a replacement. You've saved my sanity.
