Trouble Getting Fibre In Attached Townhome

See that’s the issue, we don’t have a strata or council president. Our row of townhouses are all individually owned and not part of a condo association. That is why I am confused and believe my situation is an exception to Telus’ policies.

I understand you have to consider feasibility based on certain factors however no one has explained what those factors are and I’m confused as to why our row of houses do not meet the criteria when all the homes around us, including the house 10 feet behind mine do. Not to mention the fact the drop point is located at the end of our row.

It’s coming across as almost a matter of class when condos and townhouses which are historically less market value are not receiving the same services as more expensive detached homes. 

I will continue to push for the installation in these units however I should note that I have been forced to go with a rival provider due to Telus’ inability to provide an adequate reason for not installing fibre in our row beyond scripted responses.