Forum Discussion
Solved
The Default Gateway/Router Password DOES NOT Work, At All.
I have no idea what it's officially called - the physical design of this piece of technology is not only ridiculous, but cumbersome to work with, and also lacks important information on it unless you...
I confess to being somewhat fortunate, as the installation technician borrowed my cell phone and took a picture of the label with the admin log in information before he put the cover on the modem.
Note that the modem is in 3 parts: the base plate that is affixed to the wall, the modem itself which is affixed to the base plate and, finally, the outside cover. The label should be on the modem itself and is visible once you remove the cover.
Here is a video from Telus showing how the modem is installed:
Here is an explanation and a video on how to remove the outside cover. It is from a techniciian who posts to an unofficial Telus Reddit thread:
Video - removing the cover of an NH20
Rather than risk damaging the modem .. you might prefer to give Telus a call.
Okay, I should further add - the model is the NH20T. I have taken the lid off - and that's how I know the model name. There is no login information, it's just specifications.
I confess to being somewhat fortunate, as the installation technician borrowed my cell phone and took a picture of the label with the admin log in information before he put the cover on the modem.
Note that the modem is in 3 parts: the base plate that is affixed to the wall, the modem itself which is affixed to the base plate and, finally, the outside cover. The label should be on the modem itself and is visible once you remove the cover.
Here is a video from Telus showing how the modem is installed:
Here is an explanation and a video on how to remove the outside cover. It is from a techniciian who posts to an unofficial Telus Reddit thread:
Video - removing the cover of an NH20
Rather than risk damaging the modem .. you might prefer to give Telus a call.
Alright, so I think I get what you're referring to... to an extent.
So my modem is affixed to the wall, that's true. But I've only noticed there's two parts; the first is the physical modem... thing... that's attached to the wall proper. That's presumably where the optic-fibre input/output is located.
The second part is a white, plastic, rectangular prism that takes a cable from the part of the modem attached to the wall, and subsequently has a few Ethernet cables and ports coming out of the device. On this device, I've only found a sticker that has the technical specifications (E.g. required power, certifications, etc.). It's clear the greater plastic shell can be taken off, and is secured with 5 phillips screws. Is this the "outside cover" you refer to? And if so, is it necessary I must remove this "outside cover" to access the default password for the router?
In the case that it is necessary - is it possible there's another way? Potentially a method to change the modem's password from outside the modem, and subsequently log in?
Thanks in advance.
I think you are well on your way to dismantling your modem. It's time to stop and call in the pros.
Give Telus a call and explain your situation. They have the ability to remotely access your modem. I do not know to what level of administrative access they have but they *may* be able to change the password remotely. Then again, possibly not.
Alternatively .. they can send out a technician who can help you out.
