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The Default Gateway/Router Password DOES NOT Work, At All.
I have no idea what it's officially called - the physical design of this piece of technology is not only ridiculous, but cumbersome to work with, and also lacks important information on it unless you...
I confess to being somewhat fortunate, as the installation technician borrowed my cell phone and took a picture of the label with the admin log in information before he put the cover on the modem.
Note that the modem is in 3 parts: the base plate that is affixed to the wall, the modem itself which is affixed to the base plate and, finally, the outside cover. The label should be on the modem itself and is visible once you remove the cover.
Here is a video from Telus showing how the modem is installed:
Here is an explanation and a video on how to remove the outside cover. It is from a techniciian who posts to an unofficial Telus Reddit thread:
Video - removing the cover of an NH20
Rather than risk damaging the modem .. you might prefer to give Telus a call.
Your installation may be different than mine but my best guess is that you are trying to log in to the wrong device.
I have a fibre installation which consists of two seperate boxes: 1) The router, which terminates the fibre and 2) The hub, which handles the wifi and wired services.
192.168.1.254 is the default address of the router *not* the hub. The password for the router is located on the router itself. My guess is that you are inadvertantly trying to log in to the router but are using the password for the hub.
The hub will have a different address. In my case it is 192.168.1.3 ... Your mileage may vary. You can infer the address of the hub the following way:
1) Assuming that your system is running Windows - launch File Explorer and navigate to the "Network" entry. Clicking on "Network" should result in a display showing the devices connected to your network. Look for "Telus Network Access Hub" . You may see 2 of them. Right click on each and select "properties". One will show an IP address of 192.168.1.254 .. the other will show the address of the hub. This is the address that you should be using to log in to your hub.
