Forum Discussion
Telus TV
I have deleted and re-installed the Telus TV+ app on my devices (Apple) to view channels that I am subscribed to. I would like to watch local (BC) channels like CHEK however the app says the channel is not connected to a Telus home network. Internet connection is through Telus. All network related equipment is Telus. I have made sure I have the most recent version of the Telus TV+ app. I cannot figure out why the app doesn't permit view of local channels? Any advice?
5 Replies
Tried uninstalling/reinstalling but still getting the same issue. Cache has been cleared. Have done a complete shutdown but still no change. Any other suggestions? Thank you.
TELUS_SupportOfficial Support Team
We can take a look to see if things are provisioned properly on our end.
We'll send you a private message to investigate
- TELUS_Support
Hi YAMZ888 - are you using a VPN by any chance?
Hi. No VPN is being used on any of the devices.
- TELUS_Support
Gotcha. It may be a device registration or account sync issue rather than a true connectivity problem. Try logging out and back in of the app itself, and if that doesn't work, try clearing the app cache and uninstalling/reinstalling it to see if that does the trick.
