Forum Discussion

Deepcove's avatar
Deepcove
Neighbour
3 years ago
Solved

Telus TV PVR keeps deleting all recordings and scheduled

We recently switched from Shaw (July) our PVR has totally erased (including all scheduled) 8 times since July. Anyone else have this issue ?
  • KHR's avatar
    KHR
    3 years ago

    Hi TVjunkie paulsanderson 

     

    There is currently a temporary service disruption that was caused by one of our vendors. Some personalised services like recordings are temporarily unavailable. Your recordings should not have been deleted - they will be available when full service is restored. I'll reply here when that happens.

KHR's avatar
KHR
Icon for TELUS Team Member rankTELUS Team Member
3 years ago

Hi Rocky3 

 

There was an issue with one of our vendors that led to a service disruption resulting some personalised services, including cloud recordings, being unavailable temporarily. There was no data lost - all existing and scheduled recordings are still there, they were just not showing up temporarily. You're on the money - a new box does absolutely nothing to solve this issue, nor would it solve any problems related to cloud recordings going missing.

 

Deepcove's avatar
Deepcove
Neighbour
3 years ago
Now my recordings icon has also disappeared from the menu
  • KHR's avatar
    KHR
    Icon for TELUS Team Member rankTELUS Team Member
    3 years ago

    Hi Deepcove 

     

    Can you try rebooting and/or unplugging the power adapter from your box (Settings > Device settings > Device Preferences > Restart) to see if that resolves the issue? Some devices aren't recovering from the disruption without a reboot. 

    • Olivdowhun's avatar
      Olivdowhun
      Neighbour
      3 years ago

      Thank you, it works.

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