Telus TV+ New Web browser

Hi KHR 

Thanks for the reply. I did start the conversation with a chat from my iMac - which became disconnected. The Agent called me back and escalated it through 3 levels until I had to end the call after an hour or more of no immediate solution. Second and third time I just called. I also searched Telus and other forums for solutions - no joy. It was only after describing the problem with another tech-savvy friend that he realized he had the same issue. He found this post thread and persevered with Telus agent until his account was re-synced and TV+ worked. I was then able to help the agent do his research and fix my problem.

I find the chats are hit and miss - many times waiting in a queue only to become disconnected after long waits or have the chat disconnect in the middle of discussing an issue. Sometimes a fast solution or answer. Been a Telus customer for 20+ years. I've used chats a lot. They are good when they work.