Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll do our best to keep this thread up to date with each new release to celebrate our wins together. Please note this is not an exhaustive list; minor customer-facing fixes and non-customer-facing backend work are not included. (Note: Previous updates removed due to character limits on post) Q2 2025 (WIP): TELUS TV+ app is now available for download on Amazon Fire TV Sports channels upgraded to 1080P at 60 frames per second 40+ new Free Stream TV channels 4K HDR now available for On Demand content Q1 2025: Firmware Update: Dolby vision & HDR support that enhances video quality Auto dynamic range adjustment to match the content frame Picture-in-picture previews in guide Find my remote by holding down the pairing button on the box for >4 seconds Advanced audio controls such as normalization of loudness for all content and disable/enable surround sound format Privacy & accessibility: Customization of microphone and camera permissions Adjust text size on-screen with new text scaling options Q4 2024: Zoetrope Previews: See exactly where you're skipping on Live TV, recordings, and On-Demand. Enjoy fullscreen previews when fast-forwarding or rewinding, so you never lose your place. (Thumbnail preview coming soon) Fast Forward and Rewind Speeds: Control your scrolling speed with ease: 1x: Scroll at 2x speed. 2x: Scroll at 8x speed. 3x: Scroll at 24x speed. Picture Quality Improvements: Most non-sports channels now stream in 1080p (high-definition) for sharper images, with a backup at 720p. Sports channels now uses 720p at 60 frames per second (fps) to keep fast-moving content smooth and prevent display issues—further picture quality improvements to come. Recovery After Internet Outage: Your digital box will now automatically resume live TV content as soon as the internet connection is restored. Improved Guide on Apple TV: Navigate your TV Guide effortlessly with enhanced performance and no freezing issues. Automatic Playback for Recordings: Binge-watch your recorded content with ease as the next recording in your playlist automatically starts playing—no need to press a button! Enhanced Restart and Lookback Logic: Enjoy seamless transitions between Restart and Lookback programs for uninterrupted viewing. Q3 2024: Bulk Delete for Recordings: You can now delete multiple recorded episodes simultaneously, making managing your recordings easier. Episode List Access: When playing a recorded episode, you can see a list of all other episodes from the same series directly in the player. Binge-Watching Made Easy: Enjoy seamless binge-watching of recorded episodes, as they now play sequentially without any interruptions. Order Cloud PVR Directly: You can now order Cloud PVR service directly from your set-top box for added convenience. Start from the Beginning: Easily start recordings and VOD (Video on Demand) content from the beginning, even if you joined late! Regards, Your Friendly Neighbourhood TV Product Development Team.

How about decreasing the compression/increasing the bitrate of the Live TV content? It’s looking very soft for something released in 2023. Surely you can give those with the ability to use more bandwidth an option to improve the picture quality. What I see and have seen with this new Evolution product is extremely disappointing, especially as someone working in the broadcasting space.

Not being able to give a timeline for updates is absolutely ridiculous in 2023. It feels like I’m paying to be a product tester.Your competitors all have the functionality that your customers expect but for some reason this product launch was rushed without what should have been basic features.

Will there be a way to custom set recordings, specifically, I want to record canucks games only, not every hockey game for every team that comes on tv. I was able to do that with Shaw.Will there be custom recording extensions sometimes I want 30 min sometimes I want 2 hours. Was able to do this with Shaw.Will there be function to adjust fast forwarding and re winding. Currently if you press and hold it just fast forwards so fast you can't tell where you are or where you have gone, other devices you can press fast forward 1 time for slow, 2 times for medium 3 times for fast and 4 times for really fast, would be nice to have control of fast forwarding. This was a normal function on ShawWill there be a way to set our own preferences when we turn on the tv ? I would like to be able to turn on to tv and watch tv, not get dropped into an android app screen that's hard to navigate away from. I am paying for regular cable tv and want that to be my first option, if I want apps or on demand I would like to choose that myself not be constantly forced to it. That was normal for Shaw as well, really missing this.The voice assistant only seems to search for things on YouTube. If I ask for a show or a person it searches and only gives results for YouTube, it won't bring up anything from the tv guide, or Netflix or any other app I have. This is pretty useless to be honest. Shaw blue curve would always bring up every option from every platform - Netflix / crave / Amazon etc.Many things need some work, or else much easier navigation and better instructions I feel like many of these things above should be customizable and use changeable, but I can't seem to find any information on how to do any of this.

We are looking at a number of improvements to recordings, including more start/end time modifications (either manual or automatic), sports team recordings and a longer storage duration. As usual, we can't promise any timeline on these items, since development times can vary and anything that requires multiple parties to participate gets complicated. TELUS uses a 3rd party service for guide data, and having sports team recordings requires codevelopment. I will say that is extremely unlikely that TELUS will ever have unlimited forever storage on the cloud PVR service...not only would server space become ridiculous pretty quick but there are copyright law implications that didn't exist with a hard-drive solution. That said, we are evaluating options for download and/or 'keep for longer'.

Personally I have posted so many criticisms since I moved to TELUS 14 months ago but I rarely post these days, cause what is the point. Nothing changes. If you really want to prove 'your' displeasure then vote with your wallet. Don't renew that contract! Maybe TELUS will start listening then...

Optik-Kate

TELUS Team Member

3 years ago

TELUS TV Feature Updates - Ongoing

Dear Neighbours,

We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll do our best to keep this thread up to date with each new release to celebrate our wins together.

Please note this is not an exhaustive list; minor customer-facing fixes and non-customer-facing backend work are not included. (Note: Previous updates removed due to character limits on post)

Q2 2025 (WIP):

TELUS TV+ app is now available for download on Amazon Fire TV
Sports channels upgraded to 1080P at 60 frames per second
40+ new Free Stream TV channels
4K HDR now available for On Demand content

Q1 2025:

Firmware Update:
- Dolby vision & HDR support that enhances video quality
- Auto dynamic range adjustment to match the content frame
- Picture-in-picture previews in guide
- Find my remote by holding down the pairing button on the box for >4 seconds
- Advanced audio controls such as normalization of loudness for all content and disable/enable surround sound format
- Privacy & accessibility:

Customization of microphone and camera permissions
Adjust text size on-screen with new text scaling options

Q4 2024:

Zoetrope Previews: See exactly where you're skipping on Live TV, recordings, and On-Demand. Enjoy fullscreen previews when fast-forwarding or rewinding, so you never lose your place. (Thumbnail preview coming soon)
Fast Forward and Rewind Speeds: Control your scrolling speed with ease:
- 1x: Scroll at 2x speed.
- 2x: Scroll at 8x speed.
- 3x: Scroll at 24x speed.
Picture Quality Improvements: Most non-sports channels now stream in 1080p (high-definition) for sharper images, with a backup at 720p. Sports channels now uses 720p at 60 frames per second (fps) to keep fast-moving content smooth and prevent display issues—further picture quality improvements to come.
Recovery After Internet Outage: Your digital box will now automatically resume live TV content as soon as the internet connection is restored.
Improved Guide on Apple TV: Navigate your TV Guide effortlessly with enhanced performance and no freezing issues.
Automatic Playback for Recordings: Binge-watch your recorded content with ease as the next recording in your playlist automatically starts playing—no need to press a button!
Enhanced Restart and Lookback Logic: Enjoy seamless transitions between Restart and Lookback programs for uninterrupted viewing.

Q3 2024:

Bulk Delete for Recordings: You can now delete multiple recorded episodes simultaneously, making managing your recordings easier.
Episode List Access: When playing a recorded episode, you can see a list of all other episodes from the same series directly in the player.
Binge-Watching Made Easy: Enjoy seamless binge-watching of recorded episodes, as they now play sequentially without any interruptions.
Order Cloud PVR Directly: You can now order Cloud PVR service directly from your set-top box for added convenience.
Start from the Beginning: Easily start recordings and VOD (Video on Demand) content from the beginning, even if you joined late!

Regards,

Your Friendly Neighbourhood TV Product Development Team.

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TELUS TV Feature Updates - Ongoing

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