Forum Discussion
Optik-Kate
TELUS Team Member
TELUS Team MemberTELUS TV Feature Updates - Ongoing
Dear Neighbours,
We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle th...
Any updates on 2025 Q3 or Q4 updates?
It looks like all of the missing features that people keep complaining about are still missing:
-Can't record 1 specific sports team - only all MLB, all NHL or all NFL games on a channel, including repeats.
-Can't record a specific sports team on all channels - you can only setup a recording on 1 channel at a time, so you have to setup a recording for each channel that might have the game - for NFL this could be 10 different channels.
-Missing options for recording series - you can't tell it to only record new episodes. By default it records duplicates and reruns.
-Missing the ability to pad a recording\series recording by a set time to avoid missing to go into overtime like sports, etc.
-Can't stop playback on a recording. You can only move away from that recording by going to a channel on the guide, for example.
-Time slot meta-data is often missing or incorrect, causing your recording to not work, or for it to record something other than what you wanted.
All of these are basic features that PVRs have had for 20 years. I've had Optik TV for 10 months now and none of this has been resolved. Looking at the other comments, this has been an issue for a few years now. This is unacceptable from a customer's perspective. We're not getting the product we were told we were getting when signing up for Telus TV.
How many people have to complain before you get these basic features added in?
TELUS_SupportOfficial Support Team
Can't record 1 specific sports team - only all MLB, all NHL or all NFL games on a channel, including repeats.
- This is a feature that our Optik team intends to offer in the very near future.
Can't record a specific sports team on all channels - you can only setup a recording on 1 channel at a time, so you have to setup a recording for each channel that might have the game - for NFL this could be 10 different channels.
- Same as above. It's coming as soon as possible.
Missing options for recording series - you can't tell it to only record new episodes. By default it records duplicates and reruns.
- This is already available. When you edit a series in your Scheduled recordings section, you just need to select 'First Run Only'.
Missing the ability to pad a recording\series recording by a set time to avoid missing to go into overtime like sports, etc.
- All recordings are automatically pre- and post- padded by two minutes. All live sports events are post-padded automatically by an hour (tennis for 90 minutes). Certain other popular special events are auto-extended by the system.
Can't stop playback on a recording. You can only move away from that recording by going to a channel on the guide, for example.
- You can stop playback by clicking the 'OK' button on your remote. This will pause playback, and your location will be automatically saved so you can resume from the same spot later.
Time slot meta-data is often missing or incorrect, causing your recording to not work, or for it to record something other than what you wanted.
- This is a broadcaster update issue which can occur, albeit rarely, in live television.
Appears there was an update today...App version 1.25.9.500 that has discombobulated the Favorites. When set to My Favorite channels it just shows 7 channels mainly 500 series, none of which are on My Favorites list, and yet all My Favorites are still 🤍'ed.
Did a Restart...no success. Would prefer not to have to resort to a Factory Reset. Any suggestions?
- TELUS_Support
We've heard back from our Optik team. This is a known issue that has crept up, and it'll be fixed with the next release.
