Forum Discussion
Optik-Kate
TELUS Team Member
TELUS Team MemberTELUS TV Feature Updates - Ongoing
Dear Neighbours,
We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle th...
KHRTELUS Team Member
TELUS Team MemberMontell We haven't made any changes in our Android TV app that would impact HDR on live channels, but have gotten similar colour space comments as they relate to our set-top boxes. The first comment came during the Stanley Cup finals (Florida's jerseys looked orange) and we engaged the engineering team at Rogers. It seems to originate on Rogers' end and is related to changes they've made in their UHD upcaling. We'll bring it up again.
Montell what city are you in? This may help the engineering teams triangulate.
Hi Optik Kate and Telus Team,
These colour issues are still present on Sportsnet 4K channels, specifically while watching the Blue Jays at the Rogers Centre. You mentioned that it may be a Rogers issue, however these colour issues are not present on the same Sportsnet 4K channel on Shaw/Rogers boxes. I have photos of both my Telus Android box picture and a photo from a family member’s Shaw/Rogers box on the same channel from tonight’s game and the colour is normal on Shaw’s 4K channel. The colour is also normal on other Sportsnet HD channels on my Telus android box.
As Montell said, it’s quite a red/orangish tint. I can’t seem to attach the photos.
Yeah if it was a rogers upscaling issue we would have massive complaints across providers as many people are following the blue jays this time of year. Seems to be only present on the new telus optik system, I will double check the old optik system my parents have but I dont think its an issue on that one either. Im just not sure if rogers is going to change anything if it works everywhere but telus new optik platform, seems like telus might have to look into why its not handling the colors properly on this new system.
