Forum Discussion
Optik-Kate
TELUS Team Member
TELUS Team MemberTELUS TV Feature Updates - Ongoing
Dear Neighbours,
We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle th...
And just to be clear by fix that I mean fix the bitrate of the channels, they look incredibly bitrate starved compared to the old arris optik system. I dont find the upscaling of the box or the resolution the problem to me its a bitrate issue.
Begs the question...why is Telus in the box business period?
When you hear things like Nvidia Shield augmenting the Telus gear, the consumer should have option to choose tuners à la TVs and projectors, etc.
Telus should concentrate on the upstream side of the Stream"ing" re: apps, talent and financial resources and leave the downstream gear to other specialists...IMHO.
100% agreed and it's the argument I made when they first introduced this.
The box business is fine maybe for seniors and a nice remote but most people want to use there apple tv, Sony tv, fire stick, that's the future they don't want to rent boxes like it's 1990 but telus is stuck in the past. Even there channel packages they split up into a million tiny packages is from the 1990s and outdated.
One of my biggest issues that beside the poor bitrate issue contributing to picture quality everyone has complained about for years is the poor GUI in the app. Most smart devices only have a few buttons and I hate the "live guide" I like the full guide but it's excruciating difficult and poorly designed to bring it up on these devices easily without there remote guide button.
But most people I know like me choose Telus simply because they have an app that works with smart devices every home has (minus fire stick). And that's what people want to use things like apple tv, not a 25 dollar cheap android box Telus sells.
And to that point I recently had a friend with a family of 5 switch to Telus from shaw for no other reason then the app. They have apple TV's all over the house and I told them they can just use the app and they were sold. Telus imo should be focusing on the app and software development for these devices.
Nobody is going to pay to rent 5 android boxes from Telus anyway but if you can use an apple tv, Sony tv, Nvidia shield and other things already in everyone's homes you have a much better chance of getting the customer to sign up.
For what it's worth, Shaw's cable offerings are not as good as Telus nor is their app. I think it is a tough ask for a corporation like Telus to move away from box support to app support since a large amount of their user base are not technically savvy.
Younger people are not even considering paying for cable TV, but put them money into streaming apps and sharing same.
I think the solution is not perfect, but after a long wait, they have improved the Telus Android Box as they promised to do.
