Telus TV+ channel guide keeps switching to "all channels"

Hi TheLastElite​ ShutdownShane​ BonnieBee63​ can you confirm a few things to help us out?

1. do you see the picture-in-picture preview in the top left corner of your guide (wait 2-3 seconds and there should be live video playing in that window)
2. do you have any favourite channels selected? If yes, can you try changing your guide filter to 'favourite channels' and turning your box on/off and see if this filter is retained? If no, can you please try adding a couple of favourite channels, filtering your guide to favourites and turning box off/on?
3. have you tried logging out of the box and back in with your My TELUS username and password (Settings > Account information > Switch account)?

Thanks for the help; our development team is not able to recreate this issue and we're trying to eliminate a few variables.