Telus TV+ app gets an F score! Why is it so terrible? Why are we charged full price?

Why is the Telus TV+ app so unstable? Since it was first introduced in July 2026 it has been a terrible experience. Very poor quality, very slow response, requires daily reinstall, such poor service. I want a 100% reimbursement of the cost for TV service for the last 3 months and going forward until it works at least as well as it worked previously with the Telus TV boxes which are now completely obsolete.