It begins again = $380 AnHS charge on my account!!

Telus fixed the first mistake by accidentaly cancelling my account because someone tried setting up a new account at my address. To date this has now cost me 2 days of work and 5+ hours. I am averaging an hour everytime I talk to a rep.

As a result, all Telus gear was returned. 

Account closed. I was a customer for 20+ years and a fiber customer since 2017. The day after the accout was closed the irony of getting an "we want you back" email. 

Telus does not have any competition in town that is any better so I make the call.

So, credit check, drivers license, a new account created from scratch. So, being a customer for 20+ years is useless.

The new router shows up, no fiber to copper modem with it. Another week lost, another hour on the phone lost. Another day lost that I need to take off so that I am home when the tech arrives to plug a box in. 

The tech was great!

So, finally back to a semi state of before Telus found it easier to cancel me than make a 2 minute call.

Then I open the bill and see I am charged $380 for AnHS? I don't even now what that is? No heads up, no follow up. I sure am happy I held off on moving my cell services back from Bell, that agreement finally completed. That sure is not going to happen now.

Telus, time to just pull down the AI bot. That is probably the most useless AI endless model I have seen.