Telus technicians (come inside houses)

They will be allowed to come in when Telus decides they can.   Up-to-date information on this issue is posted prominently on their website.   But, if I was Telus, and knowing how it works from top to bottom the more customers that take control of their own homes thee better for everyone.  Remember that they provided the LAN service (your in home connections) in the first place only to sell what is their business - the WAN service; really fast internet and its content, TV, Movines, web pages).  They would prefer to just "give" your the hardware and for you to do all of the labor yourself (what you are calling in-home service).  All of us have to pay for the "free" LAN in-home service they provide and its not cheap.  What would be better is what is happening now where Telus provide all of the instructions (even on the phone with you) and the hardware and you build it your self (like IKEA).  Personally I think that they should go to the IKEA model: if you want in-home building help they will provide a list of people who will do it for you for a fee; otherwise they will give you the instructions and the tools and verbally walk you through it as a maximum.  Bottom line - Telus may never go back to the in-home service for "free" model - and I hope they don't.   If you feel you need something "repaired" then talk to them by phone (using video if you have a smartphone and they will troubleshoot for you to see if it is a hardware or software problem.   If it is hardware then they will advise how to get a replacement that does not require in-house service and if it is software they will walk you though how they would fix as if they were in your house at your elbow - you will provide the physical labor (type this into the computer, power on/off, reset, plug this wire into this socket etc. etc.).  For people that are unable to provide the labor (say from physical disability) then they will make an appointment for an in-home technician.