Forum Discussion

RN1's avatar
RN1
Neighbour
3 years ago

Telus no longer connects the remote to my TCL ROKU tv after 4 years

A week ago my remote would neither turn off or turn on my television set. This is after four successful years of having the two combined. Phone tech-support, nor a live tech-support person was able t...
dru's avatar
dru
Icon for Community Manager rankCommunity Manager
3 years ago

Any chance you can share your TV model with us as well as a picture of your remote control (since there's a few versions)? Thanks!

  • RN1's avatar
    RN1
    Neighbour
    3 years ago

    Thanks,model is TCL 65R615-CA .  Remote goes with box VIP5602W. Not sure how to attach photo to this.  Hope this helps

    • dru's avatar
      dru
      Icon for Community Manager rankCommunity Manager
      3 years ago

      That works too. Looking into this for ya and I'll report back. Thanks!

      • tlr's avatar
        tlr
        Organizer
        3 years ago

        Hi dru, any success. Still cannot get my remote to control the tv, and have tried everything suggested in this thread.

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