Re: Telus Technician - Incorrect Charges

It's amazing how many lies and dishonest actions this company is telling and taking. I have been recording everything (I have all the audio back up in multiple places) and have had witnesses. I can prove it all.

After Telus screwed up again and again and again, I was assured multiple times by multiple managers over the phone and in writing, that there would be NO CHARGE for the technician visits that they repeatedly failed to complete.

They finally sent a non-creepy technician, but not only did the guy not know what to do, he didn't have the equipment he needed. So he left and came back. 

I was, again, assured over and over that there would be no charge for either service or equipment.

My last bill was FULLY PAID, EARLY. Everything was taken care of properly on my end.

I just got notification of my next bill, and despite assuring me over many hours on the phone with these incompetent people, I have over $400 of extra, wrongful charges on there, and a LIE about a "carryforward" of a huge, fraudulent amount from a previous bill that I can PROVE never existed. There was ZERO balance owing whatsoever. So there also seems to be a fraudulent "late fee" added to those fraudulent charges.

This is beyond evil. Telus has put me through hell, has put me in actual danger (by ignoring me for WEEKS via their online chat and also taking days to resolve the issue over the phone when my ONLY phone stopped working for no fault of my own), has failed over and over again to provide the services I pay for and to charge me honestly, double-charged me in the past when I tried to complete a simple moving of my services to a new address (which I scheduled many weeks in advance, and which the technician FAILED TO SHOW UP TO INSTALL - so I was STRANDED with no phone and no internet, yet was still being double-charged for months) and now THIS.

I am amazed that Telus seems to find no rock bottom in the way they treat their customers. I would have left a long time ago if I was not extremely poor.