Forum Discussion
Telus IP address blocked due to AUP violation on SMTP client.
Hi, I'm trying to troubleshoot an issue where a residential family member using Telus Internet can't seem to send smtp emails through Thunderbird on a Windows PC. The user has a Shaw.ca address and ...
Thanks, I should have mentioned he's using mail.shaw.ca as the SMTP server, and it worked on his Telus DSL for years up to this point. He mentioned they were having some optik tv issues the day before, so I suspect the DHCP lease expired and he got a new Telus IP address, which the Shaw relay doesn't like. I'll try to recreate the account in his client and if that doesnt work, I will contact Telus support to see if they can push out a new IP or get spamhaus to remove it.
TELUS_Support
Official Support Team
Official Support TeamSounds like a plan. Keep us updated!
Unfortunately the solution didn't work. I recreated his email client profile, re-added the account, to no avail. Is there a way to push out a new IP address, or to get that IP range removed from the block list?
- TELUS_Support
Out of curiosity, have you contacted the email provider to see if there's a block on their end that is preventing your family member from sending emails?
Does logging in to the native email website work for sending emails?
