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Robbyvanz's avatar
Robbyvanz
Organizer
4 months ago
Solved

Telus Home Assistant (Google)

I noticed a few days ago my Google Home account is unlinking from my Telus account.  This prevents me from being able to use Telus Home Assistant as it shows in the Google Home app that Telus set top...
  • TELUS_Support's avatar
    TELUS_Support
    3 months ago

    There was an update pushed last week that should've resolved the issue; most customers have advised that it's been fixed. Are you still experiencing the same issue as before?

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
3 months ago

Understandably frustrating. We've just alerted our Optik team right now to investigate this right away, and will get back to you as soon as we hear back. Appreciate your patience!

Robbyvanz's avatar
Robbyvanz
Organizer
3 months ago

Any ETA on a fix???

  • Robbyvanz's avatar
    Robbyvanz
    Organizer
    3 months ago

    I did not see a update in this forum saying it was fixed.  I checked today and it seems to be working. Thanks

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    3 months ago

    There was an update pushed last week that should've resolved the issue; most customers have advised that it's been fixed. Are you still experiencing the same issue as before?

  • Jayson3392's avatar
    Jayson3392
    Organizer
    3 months ago

    It has been fixed.

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