Forum Discussion
Telus gave me an account number that i can't use
The plan was for internet and optik TV. I never received the xbox x with the plan and account number is said to be incorrect. When trying to register the account.
Day 25 of promotional xbox x never being looked in to by telus and them only blowing smoke up my arse.
Day 26 of xbox x promotional item not being received or even looked into by Telus.
- Canada posts message.
Most packages are delivered no later than 5 business days after the expected delivery date. If the delivery is taking longer than expected, and you're concerned that your package is missing, we want to help you find it.
You can ask us to start an investigation into the missing package and we’ll try to find and deliver it. If the package is declared missing, the sender can request compensation for the insured value of the package and the cost of postage (after investigation and in compliance with our policies).- Dear Customer,
Our investigation into your request indicates that no scan has been uploaded to the Canada Post tracking system to indicate delivery of your item.
We appreciate the concern associated with this shipment. At Canada Post, we strive to provide exceptional service and the best delivery experience possible and security of the mail is a top priority at Canada Post.
Any further action must be initiated by the sender of the item. If you have still not received the item, please notify the sender and instruct them to contact Canada Post if they wish to initiate a claim.- Telus response when it clearly shows they are the ones that need to put in the claim.
This is to follow you up in regards your missing package, our backend team
confirmed that you can file a claim first to Canada post about the lost package, then once you have the Lost Claim Number you may chat/call us back with it so that we can submit again another ticket to our backend team to further investigate the situation.
Sincerely,
Your TELUS team
