TELUS Disney+ Subscription Promo: Unable to Cancel and Being Charged Indefinitely

I’m extremely frustrated with how this has turned out.

I received a free Disney+ promotional subscription through Telus. I’m not even sure whether I ever successfully activated or linked it to my Disney+ account. The promotion ended, and I was subsequently charged for the subscription.

The issue is that I have been completely unable to cancel it. My Telus Disney+ subscription has been showing “Payment in progress” for an entire month, despite the charge already being posted to my credit card.

I have submitted the Telus support form multiple times over the month asking for assistance cancelling the subscription, and received no response whatsoever. There is no other support available, no phone number, no virtual agent that can assist with subscriptions.

Now I have been charged for a second month, and the subscription is still showing the same message”Payment in progress”, and both charges have been posted to my credit card.

Even worse, there is no option for me to remove my credit card or cancel the subscription myself.

So effectively, Telus has created a situation where I cannot cancel the subscription, cannot remove my payment method, and cannot get anyone to respond to my requests for help, while the system continues charging me month after month.

It is a total scam for a customer to be unable to cancel a subscription while Telus continues billing their credit card indefinitely. I need this resolved, not another support request form directing me back to a system that clearly isn’t working!