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Telus Connect App is not Syncing
I use Telus Smart Hub Rural for my cabin internet. No issues for months now. Today I decided that I would use the Telus connect app to enable so profiles for my kids to limit the internet usage. I d...
Since the factory reset, it sounds like the app is still linked to your previous settings. Try these steps to resync it:
- Restart your Smart Hub – Unplug it for a few minutes, then plug it back in.
- Reinstall the Telus Connect app – Delete it and reinstall to refresh the connection.
- Forget and reconnect your Firesticks – In Wi-Fi settings on your Firesticks, forget the network and reconnect.
- Check your Smart Hub settings – Log in to the admin panel to ensure parental controls aren’t blocking devices.
- Try a manual sync – If the app still shows the old SSID, try re-naming your Wi-Fi back to what it was before the reset.
Me too...... we've been fighting with this for months and are so done with this.... any attempts to contact Telus end in fighting with an Ai bot in a chat, waiting for a "call back" from a tech, or sitting on the phone "reconnecting" "restarting" and "reinstalling" everything for the millionth time. Our Optik TV hasn't worked in probably a year... everything is a fight and extremely frustrating...
