Forum Discussion
Telus Connect App is not Syncing
I use Telus Smart Hub Rural for my cabin internet. No issues for months now. Today I decided that I would use the Telus connect app to enable so profiles for my kids to limit the internet usage. I d...
TELUS_Support
Official Support Team
Official Support TeamSince the factory reset, it sounds like the app is still linked to your previous settings. Try these steps to resync it:
- Restart your Smart Hub – Unplug it for a few minutes, then plug it back in.
- Reinstall the Telus Connect app – Delete it and reinstall to refresh the connection.
- Forget and reconnect your Firesticks – In Wi-Fi settings on your Firesticks, forget the network and reconnect.
- Check your Smart Hub settings – Log in to the admin panel to ensure parental controls aren’t blocking devices.
- Try a manual sync – If the app still shows the old SSID, try re-naming your Wi-Fi back to what it was before the reset.
I have had the same issue for seven days, spent way too much time on the phone with a tech support person who said someone would call me back and that my issue was an isolated problem and had never happened before. Apparently that is untrue after reading all these messages. I am annoyed with Telus, as the tech that was in my home messed everything up when he was here “fixing” an issue. I am very unhappy with the service that we have received. Everything worked fine on my end, and now I cannot control my devices through the app. Useless
