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Telus Connect App is not Syncing
I use Telus Smart Hub Rural for my cabin internet. No issues for months now. Today I decided that I would use the Telus connect app to enable so profiles for my kids to limit the internet usage. I d...
Since the factory reset, it sounds like the app is still linked to your previous settings. Try these steps to resync it:
- Restart your Smart Hub – Unplug it for a few minutes, then plug it back in.
- Reinstall the Telus Connect app – Delete it and reinstall to refresh the connection.
- Forget and reconnect your Firesticks – In Wi-Fi settings on your Firesticks, forget the network and reconnect.
- Check your Smart Hub settings – Log in to the admin panel to ensure parental controls aren’t blocking devices.
- Try a manual sync – If the app still shows the old SSID, try re-naming your Wi-Fi back to what it was before the reset.
Ours is on burnaby BC. Having the same issue. Contacted Telus tech support , not resolved. Agent said she submitted a ticket, haven’t got any call back since 5 days ago.
