Forum Discussion

davidms121's avatar
davidms121
Neighbour
1 month ago

Support Issues

I was moved from copper to fiber a year ago (mandatory apparently). This line is primarily used for a fax machine for my business. Since the move to fiber, 9 out of 10 incoming faxes fails the handsh...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
1 month ago

Hey davidms121 - we’re sorry to hear about your experience, that’s understandably frustrating, esp with something as important as your business line. We’ll be sending you a DM in a bit to gather a few more details and take a closer look at both the fax issues and the missed callbacks.