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ODAWG27's avatar
ODAWG27
Advisor
2 years ago
Solved

Sportsnet 4k

For whatever reason Sportsnet 4k (channel 920) has had an issue where the audio and video is out of sync. The other Sportsnet channels seem to be fine. I've unplugged everything and nothing has changed. I have a soundbar and switched to tv speakers but the same thing happens, the audio and video remains out of sync. Rogers says it's not on their end. So i dont know...

  • KHR's avatar
    KHR
    2 years ago

    Hi ODAWG27 

     

    Thanks for bringing this to our attention. I was able to replicate your experience and our A/V team was able to resolve. Things are back in sync for me...is yours better now?

4 Replies

  • KHR's avatar
    KHR
    Icon for TELUS Team Member rankTELUS Team Member
    2 years ago

    Hi ODAWG27 

     

    Thanks for bringing this to our attention. I was able to replicate your experience and our A/V team was able to resolve. Things are back in sync for me...is yours better now?

    • RIch97's avatar
      RIch97
      Organizer
      10 months ago

      Does your A/V team have any answers as to why 4K content is not in actual 4K?

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team
        9 months ago

        4K content availability depends on the broadcaster and the source of the content. Some programs may be upscaled rather than true 4K, depending on the provider.

    • ODAWG27's avatar
      ODAWG27
      Advisor
      2 years ago
      I just put it there and it does look like it has been fixed...I will keep on channel to see but looks like it may have been fixed...thanks!
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