Forum Discussion

ODAWG27's avatar
ODAWG27
Advisor
2 years ago
Solved

Sportsnet 4k

For whatever reason Sportsnet 4k (channel 920) has had an issue where the audio and video is out of sync. The other Sportsnet channels seem to be fine. I've unplugged everything and nothing has chang...
  • KHR's avatar
    KHR
    2 years ago

    Hi ODAWG27 

     

    Thanks for bringing this to our attention. I was able to replicate your experience and our A/V team was able to resolve. Things are back in sync for me...is yours better now?

RIch97's avatar
RIch97
Organizer
10 months ago

Does your A/V team have any answers as to why 4K content is not in actual 4K?

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
10 months ago

4K content availability depends on the broadcaster and the source of the content. Some programs may be upscaled rather than true 4K, depending on the provider.

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