Forum Discussion

Dexmot74's avatar
Dexmot74
Organizer
5 months ago

Something went wrong

New customer. Changed my theme packs online 24 hours ago. New channels not showing and now when I go to the optik page on my telus I get "something has gone wrong". If I use my telus app it just hang...
Dexmot74's avatar
Dexmot74
Organizer
5 months ago

Yes it is.

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
5 months ago

Okay, upon checking. We would recommend waiting a little bit more for it to refresh to the new channels you chose.

  • Dexmot74's avatar
    Dexmot74
    Organizer
    5 months ago

    How long should this take? Its been 4 days now. Seems crazy to just update channels. Not a good start to my subscription đŸ˜«

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      5 months ago

      We'll reply to your private message to discuss further!

      • Jessleox's avatar
        Jessleox
        Neighbour
        3 months ago

        I’m getting the same error and have been trying for four days. 

        also had a horrible experience switching to Telus from Fido. Starting to question why I switched. 

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