Forum Discussion
Rural Telus Wireless Home Internet - 50 Mbps service with Red light of Doom on the modem.
Basically I have the Red LED of Doom on my internal modem for the last 24 hours and nothing seems to work with regards to getting connected to the Telus network. Power cycling, reset button. Just a big waste of time. Luckily I still have the old 500 gig smarthub rural pilot program service I signed up for many years ago, because I knew that this newer 5G service would **** out. The first couple of days after I installed it 3 years ago, I was getting better download speeds and similar streaming quality with the old smarthub, which by the way, is connected to an external yagi antenna.
I don’t mind losing internet for a few days, but not being able to at least talk to a human being within a day of it going down is ridiculous. Like is there only 3 technicians working for Telus to look after rural internet customers? I have an appointment at 12 pm pacific time May 22, of which I will have to rush to get my work done just to be able to get home in time to take the call. Hopefully it will be a real technician and not some newbie reading off of a troubleshooting manual. All I know is that I will not be power cycling this systems again, because it has been done a billion times and that is clearly not this issue.
FYI Telus, Xplore Inc has already got NewHook Trenching to dig in fiber throughout my area of the Foothills south of Calgary, AB. You need to up your game in terms of tech service availability, and providing good signal strength. The towers around the Foothills are in the worst possible locations and completely useless to many of us. As soon as this fiber is online, I know where my money will be going. Even if it is a long ways away, I will probably at least give Starlink a go if these modem issues continue.
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Upon inspection of the outer router/receiver it looks to be a sim card problem as the metal contacts looks black on one of the bottom corners. I thought the sim was in the internal modem in the house as it has been 2 or 3 years since I installed this. I am unsure of the sim card got moisture from condensation of hot and cold weather, or if rain, snow, or melting ice leaked past the rubber seal. All in all a poor design. Perhaps I can wrap a zip lock bag around it when I get the new sim card (if that is in fact the problem). So the service call I will be receiving tomorrow will be a big waste of time.
