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oddchecksum's avatar
oddchecksum
Friendly Neighbour
4 years ago

Router interface bug reports

I recently discovered a bug in the web interface of a supported router.  What is the best way to report this issue to Telus?  The regular "Contact Us" methods appear to be more for general service and not device-specific issue reports.

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      • loyalClient's avatar
        loyalClient
        Coach
        4 years ago

        Hello,

         

        And which FW version of TWH that you are using and have seen this issue, please?

        Thanks.

  • NFtoBC's avatar
    NFtoBC
    Icon for Community Power User rankCommunity Power User
    4 years ago

    You could post more details here, and we can share it with staff.

    • oddchecksum's avatar
      oddchecksum
      Friendly Neighbour
      4 years ago

      The admin password can accept more than 16 characters by copy/pasting into the "new" and "verification" text fields.  Once set, the admin password can no longer be changed because the "current" field is limited to 16 characters.

       

      I first stumbled upon this by observing that the Telus My Wi-Fi app would also not accept passwords longer than 16 characters as it's also client-limited.

       

      The only workaround I found was to reset the firmware to factory defaults, which is a hassle if you have spent time configuring the device (and there is no config import/export).

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