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Review of Telus 1Gb/s after a couple of weeks….
Good Day all… As the subject line reads, this is a review of my overall impression of the Telus Pure Fiber internet after a couple of weeks of service. Let’s start with the order process… The...
Almost a year has passed since the installation of TELUS Pure fiber here within the condo unit.
I can honestly say the most complex problem I’ve experienced is a billing problem after the CC established to auto pay the account was compromised outside of the TELUS system, and totally not the fault or problem of TELUS. It took a couple of phone calls to TELUS billing to update the new CC number.
Internet service has never failed once not for any period of time. (I have monitoring to an internal server to assure full uptime access for verification).
The speed has never dropped below 920Mbps and 4ms ping no matter what time, or day of the week… This has been the best experience I have had from an ISP ever.
Am absolutely glad I traded up from SHAW.
Same goes for us. We’ve been with Shaw for over 15 years and they didn’t offer me anything when our contract expired. Went with Telus fibre and Optik TV and couldn’t be happier. Had the same experience, the installer was right on time and did an excellent job. He said that he would put the modem anywhere I wanted so I put it upstairs in our 2 storey house with the ONT in the basement. Perfect install.
Still, after returning every single piece of equipment to Shaw a month ago including every cable, power supply and remote, I’ve received 5 bills from Shaw for $650 for Internet, TV and unreturned equipment. The last bill I received this week said that if I don’t pay it, they will send it to a collection agency. The bill listed all the serial numbers of the equipment that I already returned. I called them each time and they told me that my balance is $0.00 and they actually owe me $58. I knew this was going to happen when they wouldn’t let me personally return the equipment back to the main warehouse or any of the mall locations. They emailed me a Canada Post shipping label for me to send it to the same warehouse 10 min from my house. There is no receipt that proves I returned everything except for a CP tracking number. What a bunch of clowns, don’t think I’ll even consider going back to them anytime soon.
Still, after returning every single piece of equipment to Shaw a month ago including every cable, power supply and remote, I’ve received 5 bills from Shaw for $650 for Internet, TV and unreturned equipment. The last bill I received this week said that if I don’t pay it, they will send it to a collection agency. The bill listed all the serial numbers of the equipment that I already returned. I called them each time and they told me that my balance is $0.00 and they actually owe me $58. I knew this was going to happen when they wouldn’t let me personally return the equipment back to the main warehouse or any of the mall locations. They emailed me a Canada Post shipping label for me to send it to the same warehouse 10 min from my house. There is no receipt that proves I returned everything except for a CP tracking number. What a bunch of clowns, don’t think I’ll even consider going back to them anytime soon.
jackrabbit000 Interesting information you present... I as well received a notice that our equipment was not returned, and that they wanted $100.00 for the modem. Like your situation, we tried to return it to a local retail store only to be told they wouldn't take it, and then not offering any suggestion as to just how to go about returning the device. So back on the phone to Shaw yet again, and like yourself we were sent a prepaid label to return the device. We did that immediately.
Now here is a little bit of a difference in our 2 situations. The track did indeed show that the device was signed for when delivered to the Shaw warehouse. You might want to go back to the CP tracking site and confirm that option was not included.
Once I had that info I again called Shaw, and the additional charge has been removed from the account balance, and like yourself a refund is being processed.
Hope I'm done with them as of now.... Cheers
- Tracking shows that they received it and signed for it and I still have the tracking receipt. I shipped it on July 4 and they received it on July 6. Everytime I call them they say that they received the package. One guy even confirmed all the serial numbers for the modem, tv box and 2 PVR’s. But yet, they keep sending me a $650 bill saying it’s now overdue. Still charging me $135 for Internet and TV service after I cancelled it on July 3 after my Telus install is crazy.
