Forum Discussion

katbel78's avatar
katbel78
Advisor
10 months ago

Returning equipment with Purolator: I need a waybill that Telus is not sending me

I need a waybill that a Telus agent promised to send by email but it never arrived. It took me almost one hour on the phone before I talked to someone in the Philippines,  explained the whole story a...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
10 months ago

Hi there! We'll send you a private message to help get this sorted out for you.

  • Anniekate's avatar
    Anniekate
    Neighbour
    9 months ago

    I also need a purolator waybill to return defective equipment to Telus. 

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      9 months ago

      Hello! We'll send you a private message to get you the right info for that, check your Inbox!

  • Hseo's avatar
    Hseo
    Neighbour
    10 months ago

    I also need the label please. The person I spoke to said I can find the label on Purolator website but I can't find it. Thanks.

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      10 months ago

      Hi Hseo, we'll send you a PM so that we can look into this for you.

  • katbel78's avatar
    katbel78
    Advisor
    10 months ago

    Thanks, I’ve answered to the message and followed what I was asked to do.

    waiting to know what I should do next

    • Rocky3's avatar
      Rocky3
      Guardian
      10 months ago
      katbel78 wrote:

      Thanks, I’ve answered to the message and followed what I was asked to do.

      waiting to know what I should do next

      Why are you asking? the accepted solution is already chosen?

      • katbel78's avatar
        katbel78
        Advisor
        10 months ago

        Because of a different timeframe the answers got mixed up. 

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