Forum Discussion
Replacement remote TV Digital Box
hello. Went to the store to get a replacement remote to which they provided a slimline 2 remote which doesn’t work. I need a replacement remote for my digital TV box. How can I order one? tha...
TELUS_Support
Official Support Team
Official Support TeamThere is no more stock available of the original Slimline remote, so your only option would be to find one privately, perhaps through a family member / friend, or online, etc. You mentioned the Slimline 2 not working... were you receiving an error trying to program it?
This is not for a slimline remote. This is for the Telus digital TV box.
The store erroneously gave me the wrong remote.
KHRTELUS Team Member
Pasting my reply from a previous inquiry. https://forum.telus.com/t5/Home-Services/Replacement-Remote-TV-Digital-Box/m-p/166054
"You should absolutely be able to order a replacement remote from an agent and compatible remotes are NOT available in stores (the Slimline II is a legacy remote that works with legacy equipment and does not have Bluetooth capabilities)...you can use the Google Home mobile app as a remote until you can get a replacement."
How do I do that?
- KHR
If you scroll down, there is a 'Contact Us' link at the bottom of this page. You'll likely want to call or chat to reach an agent. Be specific about what equipment you need (having the model # of the remote or box, description of the remote, i.e. the one with a Google Assistant button and Netflix and Prime buttons).
