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Recordings Red Circle 🔴
This should a pinned thread for everyone to keep adding too since it seems to be another ongoing issue with recording flaws. Here is the list of shows currently showing in my recordings that have a R...
Hi RobG3987, Grimmt is correct that there's something going on with the metadata where unavailable shows are being shown as recordable. I flagged this about a month ago to the development team and it looks like we just finished testing a new build that should help with this experience. We're aiming to have a new release by the end of the month.
I'm also working on a new thread to showcase the new features that we've launched in the hopes of providing transparency. Please stay tuned!
Yep. Currently have 5 of these empty recordings sitting in my list too. Usually start off together with another actual recording. What a wonderful system we are paying for!
Like I said,,, should be a pinned thread.
EVERYONE HAS THIS PROBLEM TELUS !
Gee,, and nobody from Telus has responded,,, what a surprise...
Optik-Kate
A-B
Anyone care to address this or ??
EVERYONE HAS THIS PROBLEM TELUS !
Gee,, and nobody from Telus has responded,,, what a surprise...
Optik-Kate
A-B
Anyone care to address this or ??
I too am suffering from red dot syndrome. Most frustrating so I hope the end of the month means November and not December. I have about 8 shows that are tied up with this ridiculous flaw. Fortunately I can watch them on an app on my iPad. Take a hint Kate from Carol, Rob and many more, fix it!
- All my recordings AND scheduled where deleted.
So I don't know if it was related or not to the update. Others have said not but mine are gone.
So better watch yours,,, you never know when some gremlin is going to wipe everything out.- Thanks Rob, I have more red dots and they seem to be related to series recordings. Hopefully gone soon.
- A-B
Community Manager
Hello. Kate has been exceptional in doing everything in her power to both pass feedback along to our development team and keep the community informed as much as possible. While we appreciate any and all constructive feedback as we seek to improve the Optik experience, and truly appreciate the patience of the customers during the process, the tone of the last sentence here is unwelcome. If you have anything further to share or would like to discuss things, by all means send me a private message. Thanks.
wish you would stop inviting PM and hiding the result of those discussions. This forum is for discussing, out in the open.
Hi Rob, If every problem was pinned then that would take up pages and pages 🤣. ( not really funny, frustrating beyond belief, but way to many to even list!)
It appears that even TELUS employees have given up... We never see any updates or dates for implemented improvements. I have given up posting new threads. Absolutely no point. Nothing ever changes, it's even hard to get a response!
TELUS is just happy to keep on raking in our hard earned $ as we are tied to a contract. They should be totally ashamed and embarrassed and giving us refunds for this abysmal TV system! I don't think I have ever dealt with a company that has such a total disregard for it's paying customers.
I pity those that are not so technically inclined and are just looking for a reliable, working TV service. Their webpage should list all the shortcomings in the TV contract before they sign up 🤔.
