Forum Discussion
"Your account login has failed"
We moved in two months ago and got the new android tv box. Since day 1 it has not worked. When we try to log in it just says 'your account login has failed'. Tech support has been 'troubleshooting' a...
Optik-Kate
TELUS Team Member
TELUS Team MemberHi Noffica in your first photo, please select log in manually. That will take you to the manual login screen where you can input your mytelus username and password.
Hi Kate, I've explained previously that we get the same error "Your account login has failed" when choosing log in manually.
"We have already tried the manual login - it was the first thing we tried." - from my message a week ago.
- Optik-Kate
Hi Noffica , I sent you a private message, please check!
- Yes, confirmed we tried a manual login today and still have the same error. Also, we cannot log in on any app, so it doesn't seem to be a box problem, rather an account problem.
- Optik-Kate
We did another account refresh yesterday on the backend. Can you confirm you tried to manually login today?
