Forum Discussion
You need to be on your home Wifi and enter admin password to proceed
Hello, I'm having trouble connecting my Telus boosters onto my home network. My boosters are connected to the network by hardwire for the setup. On the mobile app, when I go to "Network", "Add" (bo...
TELUS_Support
Official Support Team
Official Support TeamHi Ad-DDOS - there was an update to our Connect app on December 6th that should have fixed this issue. Can you please try again?
Just reinstalled and same thing happening to me as well. This is unreal. Guys, this problem has been going on since 2023 and you're still failing to address it. Are we supposed to spend $400 on a proper mesh just because you guys can't get your s*** together? Do we need to escalate this to a consumer organization? Do we need to gather all this evidence and sue you for breach of contract? I hate to be nasty, but you need to escalate this within your organization and find a way around this problem, cause we are paying customers to which you are failing to provide service the way it should be.
- TELUS_Support
Thanks DrMarvin - can you please try to delete the app and re-download?
I have dont the update on the Connect app already (as mentioned above) and the issue recurrs.
TELUS_Support I reached out to Telus technical team yesterday. He said its an on-going issue and we are still working on it.
- TELUS_Support
Hi DrMarvin - Our team pushed an update to the Connect app that should have fixed this issue. If you are still experiencing trouble, let us know and we'll get you in touch with someone that will help
@TELUS_Support can you please share an update on next steps to solve this issue?
23 days since original post
