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Optik TV Android Box setting up profiles
Hi, I have 2 Telus Optik TV Android boxes (TelusTV-21T). With my first one, when the TV and box is powered up, I get a "Who is watching what" screen, where I can choose between 2 profiles that I se...
This is not a hardware problem, it is likely an account setup issue. Do you see a profile selection screen at telustvplus.com? If yes, I would try factory resetting the box (Settings > Device Settings > Device Preferences > About > Factory reset). If no or the factory reset doesn't resolve the issue, you may need to contact customer service.
Have had this happen a couple of times.
Each time an factory reset fixed it.
Also if you “lose” your recordings, check the tv+ App & If they are there
a factory reset brings them back.
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