Forum Discussion

xmldba's avatar
xmldba
Organizer
3 years ago
Solved

New Digital Box

Is the new digital box also serves as cloud PVR? It does not record as I press record. Thanks
  • giantbrownguy's avatar
    giantbrownguy
    3 years ago
    There is an additional $10 cost to access recordings using it. If you haven’t signed up for it, that could be the issue.

    If you were an optik customer previously, your profile might not have been upgraded properly. I know my box is still having issues and it’s been 2 weeks.
Anthonytb's avatar
Anthonytb
Organizer
3 years ago
Were you able to switch to the new box as an existing customer?
xmldba's avatar
xmldba
Organizer
3 years ago
Yes, I am able to get the new digital boxes. You need to talk to Technical Service, who verifies your internet connection and transfer call to Customer Service, who will send the box to you.
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