Forum Discussion
Re: Connect App - Not connected to Home Network
Hello,
Cannot see the wifi Boosters in Telus Connect app all of sudden from last week or so.
I was asked to reply in private message.
I have already tried the suggestions form Telus support response in another chain.
i have done all things below:
-Reboot modem/ONT then main booster then any other boosters.
-Uninstall /Reinstall app
-Wait 24 hours after any changes on the account, and make sure you don't have any recent or future orders to move or change/upgrade/downgrade service.
Also tried to download the Telus connect app on Apple phone, but no success.
2 Replies
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- FuzzyLogic
Community Power User
If it's any consolation I'm having the same experience. I have done all the things you've done as well. Fortunately everything is working but the app simply doesn't seem to see the boost. Hopefully it will be sorted out soon.
Yes, everything is working except the boosters showing up in the Telus Connect app. Seems there are many exeperiencing this same issue recetly.
New version of boosters and riuter/ONT seems to be the solution. Thank you.
