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Cant Connect to Any Service via WAN but Can Connect Via LAN
I set up an Apache server and it is working fine if I connect from LAN, but if I try connecting from my domain name (I'm using Freenom for the domain name) or WAN IP it just times out. Same thing wit...
If the two IPs match then you have a public IP. No need to bother tech support for that now. As I mentioned in my first reply to you, you will not be able to connect to your WAN/modem IP or domain from a device on your local network to test the connection. You'll need to either be on a VPN, cellular, or another internet connection. Easiest to test would be the webserver.
First ensure the computer hosting the server has a reserved IP. (Telus router > Advanced Setup > DHCP Reservation)
Then go under Firewall > Port Forwarding and start forwarding everything to that device.
I have found some ports when forwarded just don't seem to be accessible from an outside connection. 80 works. One of the three ports associated with Team Speak won't open/forward properly. Telus does have a very small number of ports blocked including FTP (21). Those blocks shouldn't affect the majority of apps. I've been using https://portchecker.co/ test if the ports are showing as open for my connection. The server has to be running before the port will show as open on that site.
You could try calling TELUS and ask them to move your connection to a public IP address as you require it for port forwarding.
Since TELUS does not support running servers on a residential service they may try and upsell you to a Business Internet service.
I just finished the call with Telus. They said they changed my WAN IP after resetting my router. I told them it is still the same and they told me to reset it again and restart my computer. I did that both and my IP is still the same and port forwarding still doesn't work.
- The person incorrectly assumed that rebooting would result in a new address being assigned. This will not happen unless the router was off line for longer than the reservation time. Also this will still result in a private address being assigned
It may be a challenge to get a knowledgeable tech support representative that understands the difference between private and public IP addresses and how to move a router between the two address pools.
You may have to escalate to a higher support tier.How can I get a higher support tier? Or do I just have to keep calling Telus until I get a customer support representative that can change my private IP to a public one?
- Nighthawk
Community Power User
I seriously doubt there is a single customer support rep that will be answering phones that will have the ability to do anything with your IP. It's not something they're going to be trained on either. It's likely several levels above their pay grade and department. Getting one of them to understand what you want is likely going to be the hard part. As mentioned before in this thread, the residential plans are not intended for running servers, it may be an uphill battle to get a public dynamic IP just for that.
I don't know the exact criteria for someone to get a non-public IP but if the posts on the forums here are an indication, the power users trying to run servers don't seem to encounter it much. You're sure the "Modem IP Address" you see when you log in to the Telus router does not match the IPv4 address that you see when you check your IP? You're not using a third party router or something else are you?
