Forum Discussion
RE: Billing for no Services
After more than 15 years with Telus I finally decided to switch providers due to the utter lack of customer service - any company that is fine with their clients waiting hours on hold on the phone ne...
Agree with that. I've been with Telus for 30 years, had multiple accounts and I was just saying this is the absolute WORST they have ever been!! I was on hold for over 3 hours after they just upped my bill from 75 to $120 and couldn't get ANYONE to go over it... I'm thinking of just paying off my bill and going to someone else. Efff Telus and their farming out for crappy customer service.
Good luck getting your money back! Telus doesn't care anymore, they used to when it was a western Canada based company... NO MORE
El-Eric
Community Manager
Community ManagerHi BCFieldTech - Without looking at your bill I can almost guarantee that you had discounts that ended between last month and this month. You can check what happened if you look at last month's bill and any discounts will tell you the exact date that they expire.
In terms of renewing your discounts or service agreement you do have to speak to customer service. I recommend our chat function over at telus.com if you are unable to wait for a frontline agent.
If you do need someone to go over your bill, please send me a message
