20mbps download speed or lower when I should be getting 40-50! 2 or lower upload speed.

Jsun  - The connection itself has overhead built in to it to allow for separate bandwidth for the TV so that it doesn't affect the rest of your devices. Depending on the maximum available speed on the lines, that overhead sometimes isn't too big.

If there are 11 other wireless networks in range, it's entirely possible there is too much interference coming from them. There could also be environmental factors in your house that could interfere as well. Wireless speeds are never guaranteed since there are so many things that can affect them. The ethernet speed is going to be the key. If it's consistently 30mbps, contact Telus. They may need to ensure the connection to the modem is fast enough.

Does your modem have one or two phone cords attached to it?

To see what your connection speed is:

1. Log in to the modem and then click Status at the top.
2. On the left column click on Line 1 Status on the left, and then scroll to the bottom.
3. We need to know what both numbers are next to Line Rate.
4. If you have a second phone line connected, on the left column click on Line 2 Status, and then scroll to the bottom again.
5. We need to know what both numbers are next to Line Rate.