Forum Discussion
20mbps download speed or lower when I should be getting 40-50! 2 or lower upload speed.
I have been having issues with my wifi for a few months now (since we moved into a new house) and I feel like I have tried everything and i’m out of ideas now so ANY help would be great! So around abo...
When I asked about how many SSIDs you see I meant other people's SSIDs (your neighbors).
about 11, including my own
Do you have your router secured with a password? Could your neighbours be signing into your WiFi?
- Yes. It’s secured. I also have access to who’s on the network. I called a friend who’s daughter works for Telus, she said that unless the green lights on the back of the router from the telephone lights are flashing, the router is fine. So since i’m getting less than 30 mbps via ethernet, it’s the weak connection coming in from the lines and we need to ask them to make the window they have open for the connection wider and increase it because we aren’t getting what we’re supposed to be. I also found out that they already don’t include the amount of wifi ur TVs use in terms of it affecting your mbps. I’m not very good at explaining it, but your TVs should not affect whether your wifi goes under 50 or not. Why? Because they already gave you the extra “wifi” through the lines to cover for it, and security cameras too. meaning if they were to give you the same amount of wifi, but let’s say the TVs disappeared but still on wifi 50, you would be getting 75-80 mbps download speed but they didn’t increase it enough so now i’m getting around 30 via ethernet. My point is, they already put the amount of wifi your TVs use in consideration and don’t include it in the wifi 50. Sorry for my bad explanation I am just trying to re -explain what I was told.
Jsun,
It is a bit of a long shot, but some years ago before I was using Windows 10, I was having issues with my Internet 25 having slow download and poor ping time. One of the Telus techs or perhaps someone here suggested this change:
Control Panel, Device Manager, Network Adapter, Ethernet device, Advanced, Speed & Duplex: The default setting here is Auto Negotiate. I changed it to 100 Mbps Full Duplex. It improved my ping time to 6 ms and download to 24.8 Mbps. This was with a single phone line and Internet 25.
After I upgraded to Windows 10 I have not been making that change. I just looked at it and tried it now both with Auto Negotiate and the 100 Mbps. It made no difference. I got 4 ms, 80 down, and 21 up, with both setups. I am supposed to get 75 down and 15 up, so hard to complain. When you look at how the Ookla test behaves mine just goes straight to 80 and sits there steady. Same with upload, straight to 20-21 and sits there steady. I think that indicates I am getting full speed out of the router, and Telus is throttling the speed down to what I am supposed to get with a bit of a 5-6 Mbps bonus. I recall when I was having issues the speed would go up and down during the test.
My thoughts are that if you are on a single copper line, that is likely the issue. It may not be good enough for 50 Mbps. If you are on two lines bonded, then you should easily get 50 Mbps.
