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QuickConnect home but ethernet ports are not wired and few questions
I purchased a new-built townhome which is Telus pure fibre ready (quick connect). I called and activated my service. But only the wifi is working since the ethernet cables are missing connecter head...
Unfortunately Telus has nothing to do with the wiring in the home which is why they would charge. It's all on the builder. Telus would make sure at least one connection is working as part of the install and usually wouldn't charge for that first one.
When I bought my place I found the builder's electrician messed up a pair of network jacks, (installed phone jack plates instead of ethernet) the builder had their electrician come out to correct the issue free of charge. I'd re-check with your builder as it sounds like their electrician didn't finish the install properly. It would not take them long to put ends on the cables assuming they wired the plugs elsewhere in the house correctly.
Putting connectors on ethernet cables isn't super difficult, isn't expensive, or that time consuming. Even non-electricians can do it with the right tools. You can get an entire kit for under $30. There's even a video tutorial on that page. You'd just have to make sure the order of the cables in the plug match the order in the wall jack elsewhere in your home.
Wifi speeds can be affected by environmental obstacles. Going through a few floors would definitely weaken the signal. You would put a wireless access point elsewhere in the house once the ethernet cables are fixed / connected. That is what I did and I left the Telus router as is. Did not bridge it. If you go for another router, check to see if that router is able to act as an access point only. That would allow all your devices to communicate with each other over the network still.
Nighthawk
Community Power User
Community Power UserUnfortunately Telus has nothing to do with the wiring in the home which is why they would charge. It's all on the builder. Telus would make sure at least one connection is working as part of the install and usually wouldn't charge for that first one.
When I bought my place I found the builder's electrician messed up a pair of network jacks, (installed phone jack plates instead of ethernet) the builder had their electrician come out to correct the issue free of charge. I'd re-check with your builder as it sounds like their electrician didn't finish the install properly. It would not take them long to put ends on the cables assuming they wired the plugs elsewhere in the house correctly.
Putting connectors on ethernet cables isn't super difficult, isn't expensive, or that time consuming. Even non-electricians can do it with the right tools. You can get an entire kit for under $30. There's even a video tutorial on that page. You'd just have to make sure the order of the cables in the plug match the order in the wall jack elsewhere in your home.
Wifi speeds can be affected by environmental obstacles. Going through a few floors would definitely weaken the signal. You would put a wireless access point elsewhere in the house once the ethernet cables are fixed / connected. That is what I did and I left the Telus router as is. Did not bridge it. If you go for another router, check to see if that router is able to act as an access point only. That would allow all your devices to communicate with each other over the network still.
I'd agree with Nighthawk . You can get yourself the kit they mentioned, along with a tester and fix the cables yourself, or you're going to have to follow-up with the builder. It would be like leaving a light switch disconnected. BC Hydro isn't responsible for that, and in this case Telus isn't responsible for the network wiring in your home. That was the fault of your builder and their sub-trade. That said, since the wires are already run, it's not hard to deal with, as long as you have access to the other ends.
- Nighthawk
Now that I can see joyita07 's photo, I have a panel like that in my place but the builder / electrician installed a patch panel in there and terminated the ethernet cables to that. The panel linked isn't the exact one but it's very similar. I just had to run a few short ethernet cables from my Telus router to that panel.
