Forum Discussion
Question on amount wrongfully sent to collections
I cancelled my internet services with Telus last year, and I called them earlier this year for copies of my invoices for tax season since they deleted all of my invoices from my online account when I...
TELUS_Support
Official Support Team
Official Support TeamWe're sorry to hear about the situation you're facing. It's certainly not the experience we aim to provide. It sounds like there was a misunderstanding around the invoice copy fee and the collections process.
We recommend that you contact us directly through private messaging so we can investigate your case further.
