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wudao2001's avatar
wudao2001
Neighbour
5 years ago
Solved

Problem connecting devices to Telus modem

I have a Honeywell thermostat which connects to the internet via a redlink internet gateway. I have issues connecting the redlink to the internet (via cable) and I was told it is a common issue with t...
  • Dnice40's avatar
    Dnice40
    4 years ago

    FIXED!!! No need to replace modem.

     

    1. Open browser, type in 192.168.1.254 to open admin portal
    2. type "admin"; password admin password from modem
    3. "Change the device login password" - skip
    4. Dashboard - left menu - click Network
    5. Network dashboard - top menu - hover over LAN - click on BRIDGE
    6. BRIDGE page - check ENABLE BRIDGE (opens LAN PORT dropdown options - click LAN 1 (refers to port options on back of modem)
    7. click SAVE SETTINGS ("applying changes ...")
    8. Logout
    9. Unplug power from Redlink Gateway device, wait 10 seconds, plug back in.
    10. Ethernet light should turn GREEN now
    11. Test - open TCC app, adjust thermostat, see if thermostat registers change.
    12. THANKS ANNA!!!
rcruz's avatar
rcruz
Friendly Neighbour
4 years ago
Same problem here. I do not have the LAN menu on my IP gateway settings therefore I still am not able to connect my redlink to the internet and it is still on Amber. Talked to multiple Telus tech agents and they can't seem to find the issue nor understand what is going on.
Pruthvi077's avatar
Pruthvi077
Neighbour
3 years ago
Hi, just use TP Link network switch, attach with your router or anywhere the Ethernet cable available, and then Redlink attached to TP Link the it should work.
Mine is working that way.
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