Forum Discussion
Pay Per View Overcharging
I pay my 96 year old Father's Telus bills for him, and he is being charged for pay per view movies he doesn't watch. Typical charge is $25 per movie, which is shocking on it's own! (they are movies ...
TELUS_Support
Official Support Team
Official Support TeamHey Davies262 - Has the purchase PIN been enabled? Does your father know the PIN?
There might be something else at play that we might need to investigate. Can you please send us a private message to troubleshoot the issue?
- Hello,I set up the PIN myself months ago. No, my Dad doesn't know the PIN. He is not tech savvy at all, this is why I don't understand these charges. Is there any way to block the pay per view feature from the Telus end at all?Thank you,Susan
- TELUS_Support
We can configure the account to block all PPV and VOD rentals completely. However, this will block all such content, so you'll need to be okay with that. If you are, send us a private message.
- Yes, we want to block all PPV and VOD rentals on my Father's account. Also, can someone please contact me about removing these outstanding charges from my Father's account.Thank you,Susan
