Forum Discussion
Outdoor Camera not triggering at all events of activity
We installed the camera +3 months ago and have started to realised many events (mostly in the evenings, but who really knows) are not getting recorded. For the last 2 nights we've had a guest stayin...
TELUS_Support
Official Support Team
Official Support TeamHi there, thanks for reaching out. Here are some troubleshooting steps you can follow.
- Check Motion Detection Settings. Ensure motion detection is turned on and sensitivity is set high enough to detect activity at night.
- Review Activity Zones. Make sure your driveway, walkway, or entry points are fully within the motion detection zone. If your guest entered from a side or shadowed area, the camera might not be monitoring that zone.
- Check Wi-Fi Signal Strength. Weak Wi-Fi can cause the camera to fail to upload or record.
- Reboot Your Camera/System. A reboot often resolves temporary software glitches.
If you go through these steps and the issue continues, send us a private message and we can get someone to look into this further with you.
- I have attempted all of these without any luck.Additional, some night events were previously getting captured and now nothing at all. I have made no other changes. If this is a internet issue, I would have no idea. Unless our Telus internet is 'weaker' at night??? Day clips continue to record regularly.
